Family Property to enjoy

Corncockle Booking Terms and Conditions

The Owner: Is the owner (or their legal representative) of the Property being booked.

The Guest: Is the person booking a holiday in accordance with these Conditions.

The Deposit: is the non refundable payment of 30 percent of the total booking fee paid on confirmation of booking.

  1. General - The Holiday By booking the Property, the Guest enters into a contract with the Owner and is subject to these Conditions. The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Guest.

2. Liability

The Owner accepts no liability for loss of or damage to the Guests personal possessions (including pets) on the owners’ property or land.

The Owner accepts no responsibility for personal injury to, or death of, any Guests, or for other matters over which the Owner has no control, except to the extent such personal injury or death is caused by negligence or wilful default of the Owner. Every effort is made to ensure all items of equipment described and supplied by the Owners are in good working order; however, no guarantee is given or liability accepted if breakdowns occur before or during a holiday and whilst the Owner will endeavour to organise repairs or replacements as quickly as possible, delays may occur, particularly during the main season.

3. Eligibility

Bookings cannot be accepted from persons under the age of 18 years. Group bookings of single sex parties are not allowed unless special arrangements are made by the Owner (safety deposits may be required).

4. Authority to Sign

The ‘Guest’ who completes the booking, whether over the telephone, in writing or online, is deemed the legal signatory. The Guest certifies that he/she will occupy the property during the period for which he/she has booked and that they, including those substituted or added at a later date, are aware of the Booking Conditions. A booking is confirmed by payment of deposit and constitutes acceptance of the booking conditions and the advertised price. The Owner reserves the right to decline any booking or to refuse to hand over a key to any person who is not considered suitable, or who has not complied with the booking conditions.

5. Occupancy

Rentals are for a maximum of 3 weeks and commence at 3pm on the start day of the holiday. The property must be vacated by 10.00 am on the day of departure, unless agreed between the parties.

The number of persons occupying a property must not exceed the maximum stated as 11 (babies who do not occupy a bed are not counted as a member of a party). Occupation of the property by more than the maximum number of guests is not permitted and will result in the booking being terminated, resulting in a forfeit of payments and immediate vacation of the property.

Guests must inform the Owner if occupants of the holiday group change significantly before or during the occupation of the property.

Under no circumstances should parties be held at the property without prior consent of the Owner.

6. Bookings

A booking is made once the deposit (or full rental if within 2 weeks of the start of the holiday) and the Owner has then confirmed the booking. The deposit is payable on booking and is non-refundable unless the Owner is unable to accept the booking. A holiday booking is a legally binding contract and the deposit paid upon booking is accepted in part payment for the property.

7. Holiday Insurance

The Guest is strongly recommended to secure holiday insurance.

8. Damage to the Property

The Guest shall be liable for the full cost of any damage, which the Guest or a member of their party including dogs, or its additional guests or invitees during their stay cause to the Property in connection with a booking (being before, during or after the Holiday period).

9. Final Payments

The balance of the booking is payable 2 weeks before the start of the holiday. If the balance is not received within 7 days of the due date, the Owner reserves the right to cancel the booking as per the conditions for cancellation and re-let the property.

10. Non-availability of Property

In the event of the accommodation becoming unavailable, the Owner will refund all monies paid, or a proportion in the case of curtailment, whereupon the Owners’ liability will cease.

11. Changing a Booking

The dates of a booking of a Corncockle may on occasion be changed within the same calendar year but are subject to availability and the Owners’ agreement.

Any alterations to a booking by the Guest will be subject to an administration charge of £30.

12. Cancelling a Booking

A booking can be cancelled within 24 hours* of the booking being made any rental paid will be re-funded (*a booking can only be cancelled prior to the actual start of the holiday).

  • A Guest who wishes to cancel the booking after 24 hours of making a booking must notify the Owner in writing, a phone call alone will not suffice. If the Guest cancels the booking more than four weeks before the date of arrival, the deposit shall be forfeited to the Owner who shall be entitled to keep it.
  • If the Guest cancels the booking within four weeks of the date of arrival (or fails to take up the accommodation without cancelling the booking) the whole of the rental shall be forfeited to the Owner unless the Owner can re-let the accommodation, whereupon the rental will be refunded less the booking fee, the cost of the insurance if purchased and a cancellation fee of £30.
  • The Owner has the right, to cancel a booking if an event occurs beyond the Owner’s reasonable control ("Unexpected Event"). Examples of Unexpected Events include any law, guidance or action taken by a national or local government or public authority or any consequences of them; a fire or accident; epidemic or pandemic; act of God, flood, adverse weather conditions or other natural disaster, or any other event of any nature which prevents or is likely to prevent:
    • the Guest from staying at the Property for some or all of the duration of the booking; or
    • the Owner from complying with its obligations to the Guest under these Booking Conditions.

13. Methods of Payment

Payments should be made via bank transfer. The details are:

Corncockle Property Partnership

Metro Bank

Sort code: 23-05-80

Account No: 43539442

14. Guest Obligations

The guest agrees:

  • To take good care of the Property and leave it in a clean and tidy condition ready for the next occupier, otherwise a cleaning charge will be levied. Please note a cleaning service can be organised for Guests at an extra fee by contacting the Owner at least 48 hours prior to departure. Should the Owner be dissatisfied with the condition of the property upon the Guest’s departure, they may refuse to take a booking from that Guest again.
  • To pay for any losses or damages to the Property, its fixtures, fittings and effects caused by the Guest or a member of their party (reasonable wear and tear excluded).
  • To pay for gas, electricity, fuel, telephone and WIFI charges incurred during the holiday that the Agent or the Owner believe to be the result of excessive Guest use.
  • To accept responsibility for the supervision of all children, babies, pets and any adults requiring care. Properties with an enclosed garden, patio or decked area should not be considered as dog proof or child friendly.
  • Not to cause a nuisance or annoyance to occupants of nearby property.
  • Not to smoke inside any property or from the windows of any property. Candles should also not be used in any property even if they are there in the house. The Owners reserve the right to make a charge where Guests have contravened an Owner’s request for their property to be smoke free (in order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge should not be more than the cost of the cleaning.)
  • To be responsible for placing any rubbish in the correct bags and location for collection as per the property’s waste collection instructions. The Owner reserves the right to pass on any charges resulting from incorrect or excessive disposal of rubbish.
  • To pay a £40 charge in the event of the Owner having to clear, pick up or black-bag waste and rubbish, or clean a barbecue that has been used by the Guest.
  • To allow the Owner or its authorised representatives to enter the Property to inspect the state of it and to carry out any necessary works of maintenance or repair, at all reasonable times (in the event of emergency at any time), causing as little inconvenience to the Guest as is reasonably practicable and making good any damage caused to the Property and to the Tenant’s property.

15. Pets

A maximum of 2 pets are allowed at the property, unless express permission has been given by the Owner.

  • The pets must never be left in the property unattended.
  • Any fouling of lawns, paths etc. must be cleared by the Guest, or a charge of £40 will be applicable.
  • A bed is brought by the Guest for the pet to sleep in.
  • Pets are free from parasites and fleas before they occupy the property.
  • The pet is kept under strict control at all times whilst on the property.
  • No dogs are allowed upstairs, in bedrooms, or on beds, chairs or sofas and hair must be cleared up before departure.
  • Any damage caused by a pet should be reported to the Agent immediately.
  • Excessive cleaning due to Guest pets may incur an additional charge.
  • Guests should ensure they have suitable pet Insurance in place to cover damage caused to the Owners property or belongings.

Failure to comply may result in you being asked to leave without compensation and/or may incur subsequent charges.

The Owner cannot accept responsibility for any legislation relating to dogs not being permitted on beaches.

16. Bed Linen & Towels

Sheets, pillowcases, duvet covers and towels are not provided unless arranged with the Owner. If Guests have allergies to certain types of bedding, they should bring their own pillows and duvets. Linen can be hired at an extra charge, please ask for more details.

17. WiFi

Broadband speed and service can vary widely. If connection to the Internet is vital to a Guest they should bring their own access (via a dongle) and should NOT rely on the house provision.

WiFi/Broadband is offered, the Guest agrees to comply with all current legislation pertaining and regarding to the use of electronic data use and the Internet. Use is limited to 5GB per week of occupation. Broadband accounts are monitored and if excessive use occurs the Guest will be charged accordingly. The Owners accept no liability for the loss or damage to the Guest’s data, or for the Guest’s inappropriate or illegal use of the Internet.

18. Photos & Descriptions

The property descriptions and photos on the website/brochure are provided in good faith and can be subject to minor alterations. Whilst the Owner makes every effort to ensure the accuracy of the property description, they cannot be held responsible for any alterations made to the property or its amenities that are beyond its reasonable control. If a facility is particularly important to you, please check with the Owner prior to booking.

A booking is taken on the assumption that the guest should only book a property that is suitable for their needs and by placing a booking with the Owner, the Guest confirms that they have read the full property description and any notifications held within.

19. Prices

The Owner reserves the right to amend prices quoted or online due to errors or omissions, but such changes shall be notified to the Guest as soon as possible and the Guest shall be able to cancel the booking if the amended price is significantly higher than the original price quoted.

20. Users Risk

The use of amenities provided by the Owners such as play boat, sporting equipment etc. is entirely at the Guests risk and no responsibility can be accepted by the Owner for any injuries caused, or loss or damage to any belongings or persons who use them. Any loss or damage to the Owners amenities must be reported immediately and either repaired or replaced in a ‘like for like’ condition.

21. External Factors

The Owner cannot be held to account or be responsible for; any holiday fairs, fetes, events or festivals occurring during the letting season; any noise or building works in the vicinity or on neighbouring properties or the activity of any wildlife that may live in the vicinity.

22. Older Properties

The Owners house offers charm and character and was built well before the current building regulations. Sometimes they may have lower ceilings, or low doorways, narrow stairs, uneven or unusual sized steps. Damp patches, powdery salt crystals and paint blistering can occur after wet periods in coastal properties or through condensation if windows have not been left open for air to circulate.

23. Complaints

In the event of there being a cause for complaint concerning a property, the Guest must contact the Owner immediately in person emailing or telephoning within office hours. It is important that this is done whilst the Guest is still at the property so that an on-the-spot investigation can be made if necessary and remedial action taken if possible.

No compensation will be offered to a Guest by the Owner should the Guest deny the Owner the opportunity to rectify the issue during the Holiday.

For complaints that cannot be resolved immediately Guests must contact the Owner within 14 days of their departure date and the Owner will follow a set Complaints Handling Procedure. All complaints will be considered by a designated complaints handler who will be acting on a goodwill basis as arbiters between the Guest and the Owner to resolve any dispute.

The Owner accepts no responsibility for work taking place outside the boundary of a property, or for noise or nuisance resulting from third party activity over which the Owner has no control.

If the complaint cannot be resolved, it can be referred at any time, by either side to the independent arbitration service.

24. Breach of Contract

If there is a breach of any of these conditions by the Guest or any of the party, the Owners reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

If there is a breach of contract by the Owners, then the Guests have the right to end the Holiday and leave.

Ending the holiday by either the Owner or the Guest does not affect that party’s other rights and remedies.

25. Governing Law & Jurisdiction

The non-exclusive law and jurisdiction of English and Wales will govern any dispute.

26. Lost Property

The Owner can not take any responsibility for any item(s) left behind by a guest after their stay is over. If an item is recovered by the Owners caretaker, then it will be retained to await collection from a courier arranged and paid for by the Guest.

After 2 months any items found that have not been claimed or collected, will be donated to charity.

27. Previous Booking Conditions

These Booking Conditions replace and supersede all previous editions.